They stated that the tone of the message is hard to define because the sound of the person's voice and non-verbal cues are absent and you are just left with plain text to interpret. A simple text can be read in a way unintended by the sender, in turn hurting someone's feelings or causing confusion where there need not be. Everything in text messages is taken at face value because of the loss of the subtleties and things can be taken out of context and misconstrued. One female participant stated that she has had many experiences with sexual innuendos within text messages getting misinterpreted by the receiver and that can create a whole mess of drama for no reason.
All participants agreed that adding expressive emoticons to text messages can add clarity to text messaging and more accurately get the tone and the intention of the message across to the receiver.
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